Honkong en Shanghai Hotels (ook HSH), één van de grootste hotelketens in Azië, heeft Verizon’s Enterprise Cloud Computing-oplossingen gekozen voor het centraliseren en consolideren van de IT-infrastructuur en het verbeteren van de klantenservice. HSH, dat zich focust op een uitstekende klantenservice, kwam tot de conclusie dat met het centraliseren van de IT-infrastructuur een verbeterde afstemming van processen en systemen mogelijk is ter ondersteuning van de klanten. HSH koos daarom voor een hybride (publieke en private) cloud computing-infrastructuur dat gemakkelijk opgeschaald kan worden wanneer extra capaciteit vereist is. Daarnaast is, met het wegvallen van de noodzaak om servers op de vele locaties wereldwijd te behouden, het centrale IT-team van HSH nu in staat om zich te richten op het versnellen van de ontwikkeling van nieuwe diensten, zowel voor de gasten als het personeel. Verizon’s professional services team heeft nauw samengewerkt met HSH tijdens de intensieve migratieplanning en leveringsproces om de kans op zakelijke storingen te minimaliseren. Dit door ervoor te zorgen dat de kritische processen zoals reserveringen en backoffice applicaties volledig operationeel bleven tijdens het overgangsproces.
Het volledige Engelstalige bericht is hieronder te vinden.
The Hongkong and Shanghai Hotels, Limited Selects Verizon’s Enterprise Cloud
November 8, 2012
HONG KONG – The Hongkong and Shanghai Hotels, Limited (HSH), one of Asia’s leading hospitality groups, has chosen a Verizon Terremark enterprise cloud computing solution to consolidate and centralize its technology infrastructure and better support its customers.
HSH was incorporated in 1866 and owns and operates a range of prestigious hotels, commercial and residential properties across Asia, the United States and Europe, including the luxury Peninsula Hotels in nine cities.
HSH, which focuses on excellent customer service, realized that centralizing its IT infrastructure would better align its processes and systems in support of its customers. The company decided to adopt a hybrid public/private cloud computing infrastructure that enables it to leverage additional capacity on demand during peak booking periods.
Additionally, by eliminating the need to maintain servers at the company’s many locations around the globe, HSH’s central IT team would be able to focus its efforts on accelerating the development of new services for both guests and staff.
HSH chose Verizon due to its proven ability to deliver a highly scalable, secure and efficient environment from which critical data and applications such as Microsoft Office 365 and SharePoint could be integrated and accessed with HSH’s global active directory structure.
Verizon’s professional services team collaborated closely with HSH throughout an intensive migration planning and delivery process to safeguard against business disruptions by ensuring that critical systems such as reservations and back-office applications would be available and fully operational throughout the transition. This comprehensive planning and review process was critical to the project’s success.
Shane Izaks, HSH’s General Manager of Information Technology, said: “We provide our discerning guests with world-class hospitality and unparalleled guest services throughout the customer experience. A robust, secure and reliable IT infrastructure is critical to delivering this, whether in terms of supporting our Web presence, our reservations system, our in-house service delivery or our ongoing customer interactions. Scalability to support our expanding business requirements was a key concern for us, but so too was a solution that would support agility and help us be more innovative in our service and solution delivery. Verizon’s enterprise cloud services are widely recognized as best-in-class, and in the Verizon team we have also found the expertise and experience to make our vision a reality.”
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