Dell KACE en Bomgar bieden
klanten gratis geïntegreerde externe ondersteuning
Dell
KACE en Bomgar bieden klanten met Dell KACE K1000 Management Appliance vanaf nu
twee gratis licenties aan voor Bomgar’s Hosted Remote Support of On-premice
Support. Met de integratie van Bomgar’s oplossingen zullen Dell
KACE-gebruikers in staat zijn om sneller problemen vast te stellen en op te
lossen, ondersteunende processen te centraliseren, beveiliging en compliance te
verbeteren. Bovendien kunnen gebruikers direct externe ondersteuning van een
service desk inschakelen. Dit geldt voor alle landen waar Dell KACE en Bomgar
actief zijn, onder andere voor Nederland en België.
Als
onderdeel van het licentieaanbod van Dell KACE K1000 Management Applicance
kunnen klanten kiezen uit twee gratis gehoste licenties, twee standaard of
grootzakelijke licenties. De opties bieden klanten externe ondersteuning voor
vrijwel elk apparaat of platform – inclusief Windows, Mac, Linux, iOS, Android
en Blackberry. Hierdoor kunnen technici problemen sneller en effectiever
opsporen en oplossen. Het licentieaanbod zal bij bestaande en nieuwe Dell
KACE-klanten uitgerold worden, die ook nieuwe Bomgar-klanten zijn.
Klanten
die kiezen voor Dell KACE en Bomgar’s Hosted Remote Support-oplossing
krijgen de mogelijkheid voor uitgebreide externe controle en ondersteuning voor
bijna elk systeem binnen of buiten hun netwerk. Daarnaast kunnen zij ook
toegang krijgen tot onbemande systemen die beheerd worden door een Dell KACE
Appliance. Bomgar’s On-premise Support is een oplossing met complete
functionaliteit die achter de firewall en beveiligingsinstellingen van de
gebruiker geplaatst wordt. De oplossing biedt de gebruiker totale controle over
alle belangrijke gegevens en complete toegang tot het systeem.
Het
volledige Engelstalige bericht is hieronder te vinden. Vragen? Ik hoor het
graag,
Dina-Perla
Marciano
NEWS
Dell KACE and Bomgar Offer Free Integrated Remote Support to Customers
·
Dell KACE
K1000 Management Appliance customers will receive two free licenses for either
Bomgar’s hosted Remote Support solution or Bomgar’s on-premise solution which
requires purchase of an appliance (new Bomgar customers only)
·
KACE K1000
users can leverage this integrated solution to strengthen compliance, improve
service levels and centralize support processes
Dell KACE and Bomgar announced today an offer for Dell KACE K1000
Management Appliance customers that will give new Bomgar customers two free
Bomgar remote support licenses worth several thousand dollars through either a
hosted solution or via a purchase of Bomgar’s on-premise appliance. With the
Bomgar integration, Dell KACE users will be able to more quickly diagnose and
resolve end-user issues, centralize support processes, and strengthen security
and compliance. In addition, users can request immediate remote support directly
from a service desk ticket confirmation email.
“We’ve
experienced tremendous success from our partnership with Bomgar. Our combined
integration helps customers improve service levels, strengthen compliance and
boost overall efficiency,” said Ken Sims, vice president of sales for Dell
KACE. “The free license offer is a great option for Dell KACE customers who
want to experience the benefits of this integration and further demonstrates
our commitment to helping IT managers streamline their IT environment.”
As part
of the license offer Dell KACE
K1000 Management Appliance
customers will be able to choose from two of Bomgar’s integrated offerings –
two free hosted licenses or two free standard or enterprise licenses with the
purchase of Bomgar’s on-premise appliance (new Bomgar customers only). Both
options let users provide remote support to nearly any device or
platform—including Windows, Mac, Linux, iOS, Android and BlackBerry—allowing
technicians to diagnose and resolve issues more quickly and effectively. The
license offer will be rolled out for existing and new KACE customers who are
new Bomgar customers in all countries where both Dell KACE and Bomgar have a
presence.
Dell KACE Remote Support Integration Options
Customers
who choose the Dell KACE and Bomgar hosted remote support option will gain the
ability to provide comprehensive remote control and support to nearly any
system inside or outside of their network, including the ability to access
unattended systems that are managed by a Dell KACE Appliance. Support
representatives will also be able to start remote support sessions directly
from Dell KACE service desk tickets, which are automatically updated with
details and activity reports from the Bomgar session. Other remote support
features include file transfer, live chat, presentation and training tools, and
the ability for reps to work with each other in a single session.
The
Bomgar on-premise appliance is Bomgar’s full-featured solution that sits behind
the users’ own firewall and security settings, ensuring total control over
sensitive data and system access. With the on-premise appliance, users can
securely invite multiple reps and even external vendors into a remote support
session to collaborate on complex issues. In addition, IT support teams can
access unattended systems not managed by their Dell KACE Appliance via Bomgar
Jump Clients. The Bomgar appliance also includes additional security features,
such as 50-plus granular representative permissions that can be set by
individual or team, video recordings of all remote support sessions, and the
ability to archive session data.
“The
Bomgar solution provides the most robust remote support capabilities on the
market while ensuring our customer’s data and systems stay completely secure,”
said Russ Duffey, vice president, business development and strategic alliances
for Bomgar. “We’re taking IT support to the next level through our partnership
and integration with Dell KACE by centralizing support processes and
information, increasing efficiency and enhancing the overall end-user
experience.”
“With
the Dell KACE and Bomgar integration, the IT support process becomes less
cumbersome with the ability to see the remote end user’s screen, making it much
easier to identify and fix their problems,” said James Riggins, director of
information technology at Cancer Care Center. “The integrated solutions allow
us to provide support in a safe and secure way to systems both in-house and on
the road.”
About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. Dell provides system-management solutions for customers of all sizes and system complexity. The award-winning Dell KACE family of appliances delivers easy-to-use, comprehensive, and affordable systems management capabilities for organizations of all sizes. For more information, visit http://www.dell.com/KACE or follow the conversation at @DellKACE.
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. Dell provides system-management solutions for customers of all sizes and system complexity. The award-winning Dell KACE family of appliances delivers easy-to-use, comprehensive, and affordable systems management capabilities for organizations of all sizes. For more information, visit http://www.dell.com/KACE or follow the conversation at @DellKACE.
About Bomgar
Bomgar provides remote support solutions for easily
and securely supporting computing systems and mobile devices. The company’s
appliance-based products help organizations improve tech support efficiency and
performance by enabling them to securely support nearly any device or system,
anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry
and more. More than 6,500 organizations across 65 countries have deployed
Bomgar to rapidly improve customer satisfaction while dramatically reducing
costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington
D.C., Paris and London. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.
Helpful Links
·
Dell is
a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks
and names of others.
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Voor meer informatie kunt u contact opnemen met:
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|||
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Simone Versteeg
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Dell
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+31 (0)20-6744737
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Dina-Perla Marciano
|
AxiCom
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+31 (0)20 75469 86
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Hartelijke
groet/ Kind regards,
Dina-Perla
Marciano
global technology PR
Dina-Perla Marciano | axicom | watertorenplein 4b | 1051pa | amsterdam | t: +31 (0)20
75469 86 | f: +31 (0)20 75469 88 | m: +31 (0)6 30 045 484 | dina-perla.marciano@axicom.com|www.axicom.com
|linkedin| follow us on Twitter here or follow my personal
account here
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